We (meaning the specific company identified on this page as being the operator of this website) believe that protecting the security and privacy of your personal data is important. This Privacy Notice explains how we collect, store, use, disclose and transfer (hereinafter “process”) your personal data. The personal data that we collect about you depends on the context of your interactions with us, the products. services and features that you use, your location, and applicable law.

1. Processing of personal data related to your use of our websites and online services

Categories of personal data processed, purpose of the processing

When visiting our websites or using online services, we process information which you have actively and voluntarily provided about yourself, or which has been generated by us in connection with your use of the CultBay services, and includes the following categories of personal data:

• Your contact information, including name, e-mail address, telephone number;
• Further personal data that you provide by filling in forms in our website;
• Information submitted as part of a support request, survey or comment or forum post; and
• Information on your interaction with the service, including your device and user identifier, information on your operating system, sites and services accessed during your visit, the date and time of each visitor request.

We process your personal data for the following purposes:

• To provide the services and functions which includes creating and administering your online account, updating, securing, and troubleshooting, providing support, as well as improving and developing our online service;
• To bill your use of the online service;
• To verify your identity;
• To answer and fulfill your requests or instructions;
• To process your order or to provide you with access to specific information or offers;
• To send you marketing information or to contact you in the context of customer satisfaction surveys as further explained in Section 3; and
• As reasonably necessary to enforce the online service terms, to establish or preserve a legal claim or defence, to prevent fraud or other illegal activities, including attacks on our information technology systems.

Links to other websites

This Privacy Notice applies only to CultBay service that links to this Privacy Notice and not to other websites or applications of our affiliates that have their own Privacy Notice or which are operated by third parties. This Privacy Notice also does not apply in situations where we only process the information on behalf of our Business Partners. We may provide links to other websites and applications which we believe may be of interest to you. We are not responsible for the privacy practices of such other websites or applications.

        2. Processing of personal data related to your business relationship with us

        Categories of personal data processed and the purpose of the processing

In the context of the business relationship with us, we may process the following categories of personal data of consumers and contact persons at (prospective) customers, suppliers, vendors and partners:

• Contact information, such as full name, property address, property telephone number, property mobile phone number, property fax number and property email address;
• Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information;
• Further information necessarily processed in a project or contractual relationship with us or voluntarily provided by the Business Partner, such as personal data relating to orders placed, payments made, requests, and project milestones;
• Personal data collected from publicly available resources, integrity databases and credit agencies; and
• If legally required for Business Partner compliance screenings: date of birth, ID numbers, identity cards and information about relevant and significant litigation or other legal proceedings against Business Partners.

We may process personal data for the following purposes:

• Communicating with Business Partners about our products, services and projects, e.g. by responding to inquiries or requests or providing you with information about purchased products;
• Planning, performing and managing the (contractual) relationship with Business Partners;
• Administrating and performing market analysis, sweepstakes, contests, or other customer activities or events;
• Conducting customer satisfaction surveys and direct marketing activities as further explained in Section 3;
• Maintaining and protecting the security of our products, services and websites, preventing and detecting security threats, fraud or other criminal or malicious activities;
• Ensuring compliance with legal obligations (such as record-keeping obligations), export control and customs, Business Partner compliance screening obligations (to prevent white-collar or money laundering crimes), and our policies or industry standards; and
• Solving disputes, enforce our contractual agreements and to establish, exercise or defend legal claims.

        3. Processing of personal data for customer satisfaction surveys and for direct marketing

Where and as permitted under applicable law, we may process your contact information for direct marketing purposes (e.g. trade show invitations, newsletters) and to carry out customer satisfaction surveys, in each case also by e-mail. You may object to the processing of your contact data for these purposes at any time by writing to contact@cultbay.com or by using the opt-out mechanism provided in the respective communication you received.

       4. Transfer and disclosure of personal data

We may transfer your personal data to:

• other affiliated companies or third parties – e.g. sales partners or suppliers – in connection with your use of the CultBay Service or our business relationship with you;
• third parties which provide IT services to us and which process such data only for the purpose of such services; and
• third parties in connection with complying with legal obligations or establishing, exercising or defending rights or claims (e.g., for court and arbitration proceedings, to law enforcement authorities and regulators, to attorneys and consultants).

Personal data published by you on CultBay Service (such as chat rooms or forums) may be globally accessible to another registered user of the respective CultBay Service.

        5. Retention Periods

Unless indicated otherwise at the time of the collection of your personal data (e.g. within a form completed by you), we erase your personal data if the retention of that personal data is no longer necessary (i) for the purposes for which they were collected or otherwise processed, or (ii) to comply with legal obligations (such as retention obligations under tax or commercial laws).

        6. Your rights

The data protection laws in the jurisdiction in which you reside may entitle you to specific rights in relation to your personal data.
In particular, and subject to the legal requirements, you may be entitled to

• Obtain from us confirmation as to whether or not personal data concerning you are being processed, and where that is the case, access to the personal data;
• Obtain from us the correction of inaccurate personal data concerning you;
• Obtain from us the erasure of your personal data;
• Obtain from us restriction of processing regarding your personal data;
• Data portability concerning personal data, which you actively provided; and;

Object, on grounds relating to your particular situation, to further processing of personal data concerning you.


        7. Security
To protect your personal data against accidental or unlawful destruction, loss, use, or alteration and against unauthorized disclosure or access, we use adequate physical, technical and organizational security measures.